Ridgeline Service Advisor

Carrier Ethernet Management Software

Extreme Networks® Ridgeline™ Service Advisor is powerful service management software that enables carriers to monetize their networks by shifting from reactive circuit monitoring to proactive service management. Ridgeline Service Advisor unifies service fulfillment, service assurance, and service engineering so carriers can effectively manage next-generation residential triple play, business Ethernet, wholesale Ethernet and mobile backhaul services.

Overview

Service Fulfillment - Simplify and accelerate the turn-up of new services

  • Easy-to-use point and click provisioning system to reduce errors and activate services
  • Flexible scripts, macros and ExtremeXOS® CLI script management for easier and quicker configuration across multiple devices concurrently
  • Bandwidth management to help customers get exactly what they ordered

Service Assurance – Improve subscriber loyalty by visualizing and assuring the service

  • Service monitoring and visualization to enable operators to quickly view customer services
  • Network monitoring and visualization to allow a robust network health view and protocol overlay
  • Troubleshooting tools to permit operators to reduce network downtime
  • Dynamic reporting and comprehensive network summary reports to view network usage

Service Engineering – Improve network efficiency with simplified traffic and transport engineering

  • Abstract transport complexity to endow a visual representation of complex protocols
  • Transport engineering empowers operators to easily load share VLAN, PB, PBB traffic across EAPS

Operational Simplicity – Reduce operating costs with an easy-to-use management software

  • Flexible and intuitive user interface for ease of use
  • Detailed topology view with alarm integration to provide network health at a glance
  • Inventory, firmware/software and configuration manager to manage devices and software
  • Customizable alarm system to enable operators to view problems and troubleshoot the network

Security – Secure the network

  • Role-based access control secures the management system
  • SNMPv3, SSH-2 and HTTPS protocol support protects switch-to-management communication
  • IP/MAC address finder allows operators to quickly find malicious IP or MAC addresses to isolate problems
  • Audit log provides an audit trail for scripting and provisioning

Technical Specs

Server Operating System Requirements Server Memory and Other Requirements
Microsoft Windows Vista, Windows XP Professional with SP1 or later Minimum 2 GB RAM (4 GB or higher recommended)
Minimum 2 GB free disk space
2 GHz Pentium-compatible processor
Windows 2003 Server,
Windows 2008 Server
Solaris 10 SPARC*
Red Hat Enterprise Linux 5.0**

Client Browser Requirements Client Memory and Other Requirements
Internet Explorer 6.0 or higher; Mozilla Firefox 3.0 or higher Minimum 512 MB RAM (1 GB or higher recommended)

*Only the 64-bit version of Solaris is supported
**Only x86-based platforms are supported

Extreme Networks devices supported by Ridgeline Service Advisor 2.0:

Summit® switches:

Summit 1i /1iSX Summit 24e3 Summit 300-24 SummitPx1*
Summit 5iTX/LX/SX Summit 48i/48Si Summit 300-48 Summit WM 100/1000
Summit 7iTX/SX Summit 200-24 Summit 400-24t Summit WM 20
Summit 24e2T/2X* Summit 200-24fx Summit 400-24p Summit WM 3400/3600/ 3700
Summit WM 200/2000 Summit 200-48 Summit 400-48  

Summit X150 series:

Summit X150-24t                Summit X150-48t                Summit X150-24p  

Summit X250 series:

Summit X250-24tDC Summit X250-24xDC Summit X250-48tDC  

Summit X250e series:

Summit X250e-24t Summit X250e-24p Summit X250e-48t Summit X250e-48p
Summit X250e-24x      

Summit X350 series:

Summit X350-24t                Summit X350-48t    

Summit X450 series:

Summit X450-24t Summit X450a-24t Summit X450a-24t-DC Summit X450a-24x
Summit X450-24x Summit X450a-48t Summit X450e-24p Summit X450a-24x-DC
Summit X450e-48p Summit X450a-48tDC    

Summit X480 series:

Summit X480-24x Summit X480-24x-SS Summit X480-24x-SS128 Summit X480-24x-10G4X
Summit X480-48t Summit X480-48t-SS Summit X480-48t-SS128 Summit X480-48t-10G4X
Summit X480-48x Summit X480-48x-SS Summit X480-48x-SS128 Summit X480-48x-10G4X

Summit X650 series:

Summit X650-24t                Summit X650-24x    

ReachNXT™ series:

ReachNXT 100-8t      

Alpine® 3800 series/modules:

FM24Fi / SFi / Ti GM4Xi /Si/Ti WM-4E1i /4T1i GM16x3
FM32Ti SMMi WM-1T3 GM16T3
FM8Vi WDMi 10GLR FM32Pi

BlackDiamond® 6800 series/modules:

F32F/Fi /T G4X P12cMi /Si G16x3
F48Ti G6X P3cMi /Si G24T3
F96Ti G8Ti /Xi WDMi 10Gx3
G12Si MSM/MSM64i 10GLR G16x3

BlackDiamond 8800 series/modules:

MSM-G8X G48T G48Te G48Ta
G48Tc G48Te2 G24X G24Xc
G48P G48Pe G48Xa G48Xc
G24Xe G48T-ep G48T-e 10G4Xa
10G1Xc 10G4Ca 10G4X MSM24
10G4Xc 10G8Xc MSM48 MSM48c
MSM-G8Xc 8900-MSM128 8900-10G24X-c 8900-G96T-c
8900-10G8X-xl 8900-G48X-xl 8900-G48T-xl  
8500-MSM24 8500-G48T-e 8500-G24X-e  

BlackDiamond 10808 series/modules:

G60T 10G6X G20X 10G2X
G60X 10G2H 10G2HR  

BlackDiamond 12800C/12800R series/modules:

MSM-5 GM-20XT MSM-5R MSM-6R
GM-20T XM-2X GM-20XTR XM-2XR
XM-2HR      

BlackDiamond 20800 series/modules:

MM Basic MM Advanced XFM-1 XM-8XB
GM-40XB GM-40XA XFM-2  

* Ridgeline Service Advisor 2.0 provides only limited support for the Summit24e2, SummitPx1, Summit WM 100/1000, Summit WM 200/2000, and Summit WM 3600/3700. These devices are supported with the same limitations as non Extreme Networks devices.

Devices that are released after the initial Ridgeline Service Advisor software release may be supported through Service Packs. Check the Extreme Networks customer support web site at http://www.extremenetworks.com/services/services-hub.aspx for information on Service Packs to support new devices.


Screen Shots

Ridgeline Diagram

Operational Simplicity

Reduce operating costs with easy-to-use management software.

  • Flexible and intuitive user interface for ease of use
  • Detailed topology view with alarm integration to provide network health at a glance
  • Inventory, firmware/software and configuration manager to manage devices and software
  • Customizable alarm system to enable operators to view problems and troubleshoot the network

Ridgeline Diagram

Service Fulfillment

Simplify the turn-up of new services and accelerate revenue.

  • Easy-to-use point-and-click provisioning system to reduce errors and activate services
  • Flexible scripts, macros and ExtremeXOS CLI script management for easier and quicker configuration across multiple devices concurrently
  • Bandwidth management to help customers get exactly what they ordered

Ridgeline Diagram

Service Assurance

Improve subscriber loyalty by visualizing and assuring the service.

  • Service monitoring and visualization to enable operators to quickly view customer services
  • Network monitoring and visualization to allow a robust network health view and protocol overlay
  • Troubleshooting tools to permit operators to reduce network down-time
  • Dynamic reporting and comprehensive network summary reports to view network usage

Support & Warranty

Software Warranty

For ninety days, the software (“Software”) shall substantially conform with the Documentation. Extreme Networks does not warrant that (i) the Software is error free, (ii) that Customer will be able to operate the Software without problems or interruptions and (iii) that the Software will be free of vulnerability to intrusion or attack. Except for the limited warranty set forth in this section, the Software is provided “AS IS”.

For the complete text of the license, please visit: http://www.extremenetworks.com/services/
SoftwareLicensing.aspx

For warranty assistance go to: http://www.extremenetworks.com/services/warranty.aspx

Download

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